Technical support
Technical info and advice for system installation, automation support and any after-sales or maintenance queries.
Our process
We work closely with you to provide all the information and technical advice needed to achieve your design vision and comply with council and building code regulations.
Step one – Design
Get us involved early, ideally at the initial design stage. We can meet on site if required.
We’ll review drawings and design goals with you and check on key requirements, such as functionality, aesthetics, privacy and noise control, hardware and automation needs. We’ll
work with you to define colour, and any customisation required, before recommending a complete solution.
Step two – Specification
We provide full support through the specification stage, including technical documents, and can assist with writing or editing if required. This can be done using MasterSpec or your own specification documents. We’ll help you with:
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PS 1 documents for F4 and F9 (including site specific PS1s)
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Technical sheet with installation details
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Product data sheet, maintenance document and warranty
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Technical drawings and REVIT files
At this stage we’ll be confirming final colour, hardware and automation selection.
Step three – Estimation
Our team can now work on providing quotes on all the options selected for the main contract.
Step four – Fabrication
We’ll do a site measure and prepare shop drawings for any customised elements before proceeding to fabrication.